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Report a missed bin collection

If your recycling or household waste collection has been missed, please complete this form to let us know.

Please note that we operate a 'no side waste' policy, this means any waste not placed inside the green bin or lilac bags will not be collected and is not classed as a missed collection - this does not apply to recycling/green waste collections.

iCM Form
  1. Your Details
    1. Was the bin/bag(s) available for collection from 7:00am on the day of collection?
    2. If "No", please wait for your next collection. Otherwise, please continue completing the form.
    3. Did you put anything in the bin/bag that we would normally refuse to collect?
    4. If yes, please remove any items which we would not collect from the bins / bags and wait for your next collection. Otherwise, please continue completing the form.
    5. Missed collection
    6. What is the usual collection day? *
    7. Can the waste be collected on the next scheduled collection date?